Avoid Rosas Pools: A Cautionary Tale for Pool Buyers in Denison, Texas

If you’re considering building a pool in the Denison, Texas area, beware of Rosas Pools. Numerous customers have come forward with alarming stories about their experiences, highlighting serious issues like unfinished work, unkept promises, and fraudulent practices. Despite initially coming across as a family and Christian-oriented company, the reality of working with Rosas Pools has left many customers frustrated, disappointed, and financially drained.

Broken Promises and Unfinished Work

The most common complaint against Rosas Pools is their failure to follow through on their contracts. Customers have reported pools that remain unfinished, with issues that the company refuses to resolve. One customer shared that they have “things falling apart” and “things promised” that have yet to be delivered. Even more concerning is the difficulty these customers face when trying to get warranty work done—subcontractors remain unpaid, making any repair work nearly impossible.

Fraudulent Invoices and Misappropriation of Funds

Even worse than broken promises are the fraudulent billing practices reported by multiple customers. In one shocking case, a customer was billed over $30,000 for work that was neither quoted nor approved. This type of fraudulent invoicing is not only unethical but illegal. Customers describe how Rosas Pools will halt work entirely when they refuse to pay for unquoted or unapproved work, leaving them with unfinished pools and a significant financial loss.

Customer Warnings and Legal Action

The issues with Rosas Pools extend beyond simple mismanagement. Some customers, have accused the owners, Clemente Rosas, Omar Rosas, and Eric Rosas, of theft and fraud. According to Vihinen, they “will lie to your face and misappropriate your money to pay for other people’s pools.” With multiple reports of overcharging, incomplete work, and outright theft, it’s no surprise that Rosas Pools is allegedly facing both criminal and civil charges.

The sheer volume of complaints against this company is alarming, with some customers alleging losses of over $40,000. One review bluntly states that Rosas Pools “oversold, underperformed, and never even finished the pool.” This sentiment is echoed by several other dissatisfied customers, further solidifying the company’s reputation for dishonesty and poor workmanship.

A Word of Caution

Given the serious allegations and poor track record, be very careful when choosing Rosas Pools. Their history of leaving projects unfinished, billing customers for unapproved work, and failing to address warranty issues paints a clear picture of a company that shouldnt be trusted.

If you’re in the market for a pool, be sure to do your research and choose a reputable company.

Choose a pool company with a proven track record of integrity, quality, and accountability.